Terms & Conditions
Effective Date: 12-04-2025
Welcome to onlinesolutionsrx.com (“we,” “us,” “our”). These Terms & Conditions (“Terms”) govern your use of our website, including browsing, product purchase, account creation, and communication with our team. By accessing or using our services, you agree to comply with these Terms. If you do not agree, please do not use the website.
1. Legal Age & User Eligibility
You must be 18 years of age or older to use this website. By registering, making a purchase, or browsing content:
You affirm that you are legally competent to enter into contracts.
You certify that any product ordered is for personal therapeutic use, either for yourself or for someone you are legally authorized to represent.
You confirm that you are not violating any local, state, or international laws by purchasing pharmaceutical items.
2. Prescription Policy
Some medications available on this platform are regulated substances and require a valid prescription issued by a licensed medical practitioner.
We reserve the right to request, validate, and retain copies of such prescriptions as mandated by applicable laws and partner pharmacy policies.
Orders without prescriptions for prescription-required items may be cancelled and refunded without prior notice.
The customer takes full responsibility for the authenticity and legality of prescriptions provided.
3. Product Categories
Our website offers medications in the following key therapeutic categories:
Sleep Aid & Anxiety: Includes sedatives, benzodiazepines, and non-benzodiazepine hypnotics (e.g., Zolpidem, Alprazolam).
Pain Relief & Opioids: Includes opioid and non-opioid analgesics (e.g., Tramadol, Oxycodone, Codeine-based medications).
Erectile Dysfunction (ED): Includes PDE5 inhibitors like Sildenafil, Tadalafil, and related products.
ADHD & Cognitive Enhancers: Includes stimulant-based (e.g., Adderall, Modafinil) and non-stimulant options for attention and cognition.
Weight Management: Includes appetite suppressants, metabolic boosters, and FDA-approved anti-obesity drugs.
Anticonvulsants & Neuropathic Pain: Includes medications like Pregabalin, Gabapentin, and others used for seizures and nerve pain.
Diabetes: Includes oral hypoglycemics (e.g., Metformin), insulin injections, and other glycemic control aids.
Important: These products are sold for legitimate medical purposes only. Abuse, resale, or unsupervised use is strictly prohibited.
4. Medical Disclaimer
No Doctor-Patient Relationship: Using our website or interacting with our team does not constitute medical consultation. Always consult your physician for advice tailored to your condition.
Content Accuracy: While we strive to provide up-to-date and accurate drug information, we do not guarantee medical completeness. Information is provided for educational reference only.
Risks and Interactions: You are responsible for understanding the side effects, contraindications, and potential drug interactions before purchase and use.
No Doctor-Patient Relationship: Using our website or interacting with our team does not constitute medical consultation. Always consult your physician for advice tailored to your condition.
Content Accuracy: While we strive to provide up-to-date and accurate drug information, we do not guarantee medical completeness. Information is provided for educational reference only.
Risks and Interactions: You are responsible for understanding the side effects, contraindications, and potential drug interactions before purchase and use.
5. Ordering & Fulfillment
Placing an Order: Orders must be placed via our secure online portal. Each order is considered a formal offer to purchase, subject to availability and compliance.
Order Verification: For restricted or controlled substances, additional verification steps (including ID and prescription validation) may apply.
Order Acceptance: We reserve the right to refuse or cancel any order if it appears fraudulent, medically inappropriate, or non-compliant with laws.
Delivery Times: Average delivery timelines range from 5 to 14 business days, depending on region and product type. Delays due to customs or courier services are outside our control.
Placing an Order: Orders must be placed via our secure online portal. Each order is considered a formal offer to purchase, subject to availability and compliance.
Order Verification: For restricted or controlled substances, additional verification steps (including ID and prescription validation) may apply.
Order Acceptance: We reserve the right to refuse or cancel any order if it appears fraudulent, medically inappropriate, or non-compliant with laws.
Delivery Times: Average delivery timelines range from 5 to 14 business days, depending on region and product type. Delays due to customs or courier services are outside our control.
6. Shipping & International Regulations
Shipping Regions: We ship to most countries. However, it is the customer’s responsibility to verify if a product is legally importable into their jurisdiction.
Customs & Duties: International shipments may be subject to customs inspections, additional duties, or import restrictions. These are borne entirely by the buyer.
Undeliverable Orders: If customs or postal services return the package due to regulatory issues or refusal to accept delivery, a partial refund (excluding shipping and restocking fees) may be issued at our discretion.
Shipping Regions: We ship to most countries. However, it is the customer’s responsibility to verify if a product is legally importable into their jurisdiction.
Customs & Duties: International shipments may be subject to customs inspections, additional duties, or import restrictions. These are borne entirely by the buyer.
Undeliverable Orders: If customs or postal services return the package due to regulatory issues or refusal to accept delivery, a partial refund (excluding shipping and restocking fees) may be issued at our discretion.
7. Returns, Refunds & Replacement
Due to the sensitive and consumable nature of pharmaceutical products, we do not accept returns. Exceptions apply only when:
The product received is incorrect or significantly different from what was ordered.
The product is damaged during shipment and is non-usable.
The product is past its expiration date at the time of delivery.
Claims Process:
Claims must be submitted via email within 48 hours of delivery.
Supporting evidence (photos, batch numbers, order details) may be requested.
Refunds, replacements, or credit notes are issued after verification and internal review.
8. Payment Terms
Accepted Methods: We support secure payments via credit/debit cards, UPI, net banking, and selected e-wallets.
Pricing Errors: In rare cases of price misprints or system errors, we may contact you to reconfirm or cancel the order.
Chargebacks & Fraud: Unjustified chargebacks or fraud attempts will result in account suspension and potential legal action.
Accepted Methods: We support secure payments via credit/debit cards, UPI, net banking, and selected e-wallets.
Pricing Errors: In rare cases of price misprints or system errors, we may contact you to reconfirm or cancel the order.
Chargebacks & Fraud: Unjustified chargebacks or fraud attempts will result in account suspension and potential legal action.
9. User Conduct & Site Usage
You agree not to:
Use false identities or impersonate others while registering or ordering.
Misrepresent medical needs or falsify prescriptions.
Repackage, resell, or redistribute purchased medications.
Hack, scrape, reverse-engineer, or interfere with the website’s functionality.
Misuse may lead to immediate account suspension, order cancellation, and legal reporting.
10. Intellectual Property
This section protects the creative and operational content on your website. It means:
All text, product descriptions, brand names, images, designs, logos, software code, and the general layout of your site belong either to your company or are used under proper licenses (e.g., stock photos or supplier materials).
Visitors cannot copy, edit, reproduce, or use your content for their own benefit, such as creating another website or listing your product data on another platform.
Any violation of this clause can lead to legal action, including takedown notices, claims for damages, or lawsuits.
Why it matters:
You’ve invested time and money to build and brand your platform—this clause ensures nobody can copy or profit from it unlawfully.
11. Limitation of Liability
This clause limits your legal responsibility in case things go wrong. It means:
You are not liable for damages users may suffer due to:
Side effects or misuse of medications
Shipping delays or customs seizures
Technical issues with the website or payment gateway
Loss of data, income, or business resulting from their use of your platform
It also means you're not responsible for indirect or consequential losses (like mental distress or financial loss from not receiving a product on time).
You include force majeure here: events beyond your control (e.g., natural disasters, cyberattacks, pandemics, political unrest) that disrupt service are not your responsibility.
Why it matters:
This legally protects your business from unexpected situations or bad outcomes that are not directly your fault.
12. Privacy & Data Security
This section assures users that their personal information is safe. It means:
You collect only essential data: name, contact info, prescription details, payment info, etc.
All sensitive data is stored securely, protected by encryption and secure technology like SSL.
You do not sell or rent user data to third parties.
Your team follows data protection laws such as GDPR (EU) or DPDP (India), depending on where you operate.
Users can request to view, correct, or delete their data.
Why it matters:
Trust is key for healthcare websites. This section helps users feel safe, and ensures compliance with legal data protection requirements.
13. Governing Law & Dispute Resolution
This clause sets the legal rules and process if a dispute arises. It means:
Your Terms & Conditions are governed by the laws of your chosen jurisdiction (e.g., India, UK, USA).
Any legal issues or disputes must be resolved in the courts of that jurisdiction.
It encourages arbitration or out-of-court settlements before involving legal proceedings.
Users waive the right to bring class-action lawsuits, unless explicitly allowed by local law.
Why it matters:
It defines where and how legal disputes will be handled, giving you home-court advantage and avoiding unpredictable legal challenges abroad.
14. Amendments & Policy Updates
This clause allows you to update the Terms as your business grows or laws change. It means:
You can revise, add, or remove any part of the Terms at any time.
You don’t need to notify every user individually—but the updated version must be posted on your website.
By continuing to use your website after changes, users automatically agree to the new version.
It’s your responsibility to keep the Terms updated and transparent.
Why it matters:
Laws, drug policies, and platform features change. This section gives you the flexibility to stay compliant without getting stuck in outdated terms.