Delivery Information

1. Shipping Locations

We offer worldwide shipping to most countries, subject to local laws and import regulations. It is the customer’s responsibility to ensure the ordered products are legally permitted in their region.

⚠️ We do not ship to countries where pharmaceutical imports are restricted without proper documentation.

2. Order Processing Time

• All orders are typically processed and dispatched within 24–72 business hours after payment confirmation.

• Orders placed on weekends or public holidays are processed on the next working day.

  
  

3. Estimated Delivery Time

Region	Estimated Delivery
India	3 – 7 business days
USA / Canada	7 – 14 business days
UK / Europe	6 – 12 business days
Australia / NZ	8 – 15 business days
Middle East & Asia	6 – 10 business days
Rest of the World	10 – 20 business days

Delivery times are estimates and may vary due to customs delays, postal disruptions, or unforeseen circumstances.

4. Discreet Packaging

Your privacy is our priority.

• All products are shipped in plain, tamper-proof, and unbranded packaging.

• There are no product names or medical terms on the outside of the package.

• Invoices are included only upon request.

  
  

5. Order Tracking

Once your order is shipped:

• You will receive a tracking ID via email to monitor the delivery status.

• You can track your order on our website or through the courier’s tracking portal.

  
  

6. Customs, Duties & Import Regulations

• International orders may be subject to customs inspection, import duties, or taxes depending on your country’s regulations.

• These charges, if applicable, are not included in the product price or shipping fee and must be paid by the recipient.

• In rare cases, customs may delay or reject a package. While we assist with documentation, we are not liable for customs decisions.

  
  

7. Delays and Non-Delivery

We aim to deliver every order within the estimated timeframe, but certain issues may cause delays:

• Incomplete shipping addresses

• Payment verification delays

• Natural calamities or transport strikes

• Customs clearance issues

If you haven’t received your order within 25 business days, please contact us for resolution or reshipment eligibility.

8. Undeliverable Packages

If a package is returned to us due to:

• Incorrect address

• Refusal to accept delivery

• Failure to clear customs

We can reship the order (additional charges may apply) or issue a partial refund (excluding shipping and handling).

9. Shipping Charges

• Shipping fees vary based on destination, order value, and delivery method.

• You can view applicable charges at checkout before completing your order.

Free shipping may be available on selected products or on orders above a specific value. Check our homepage or promotions page for updates.

10. Contact & Support