Privacy Policy

Effective Date: 12-4-2025
Welcome to https://www.onlinesolutionsrx.com (“we,” “our,” “us”). We take your privacy seriously and are committed to protecting the personal information you provide to us. This Privacy Policy describes how we collect, use, store, disclose, and protect your information when you visit or make a purchase from https://www.onlinesolutionsrx.com (the “Site”).

By accessing our Site, using our services, or making a purchase, you consent to the practices described in this Privacy Policy.


1. Information We Collect

We collect only the minimum essential information necessary to process and fulfill your orders and improve your browsing experience. The information we may collect includes:


a. Basic Contact and Order Information

  • Full Name

  • Shipping and Billing Address

  • Email Address

  • Phone Number

This information is required solely for the purpose of processing orders, delivering products, and providing customer support.

b. Payment Information

  • We do not store your card or banking information on our servers.

  • All payments are handled securely through third-party payment gateways that comply with applicable security and data protection regulations (e.g., PCI DSS standards).

c. Technical & Usage Data (Automatically Collected)

  • IP address and browser type

  • Device type (e.g., desktop, mobile)

  • Date and time of visit

  • Pages visited and time spent on the website



2. How We Use Your Information

Your personal information is used for the following purposes:

  • Order Processing: To confirm, process, and deliver your medications.

  • Prescription Validation: To ensure compliance with legal requirements for controlled substances.

  • Customer Support: To respond to your queries, provide order updates, and resolve issues.

  • Regulatory Compliance: To meet legal and medical regulatory obligations.

  • Marketing (Optional): To send promotional emails or product updates with your explicit consent.

  • Security & Fraud Prevention: To detect, prevent, and respond to fraud or misuse of our services.

  • Website Optimization: To improve our site’s functionality, user experience, and content delivery.


3. Legal Basis for Processing (if under GDPR or equivalent laws)

We process your data under the following legal bases:

  • Consent: You have given us clear permission to process your data for specific purposes.

  • Contractual Necessity: We need the data to fulfill our service agreement with you.

  • Legal Obligation: We are legally required to collect and process certain information.

  • Legitimate Interest: We use your data in ways you would reasonably expect to manage and improve our business.


4. Sharing of Your Information

We do not sell, rent, or trade your personal data. However, we may share it with trusted third parties in the following cases:

a. With Partner Pharmacies & Medical Professionals

  • To verify prescriptions and dispense medications safely and legally.

b. With Payment Processors

  • Secure transaction handling through PCI-DSS compliant gateways.

c. With Delivery Services

  • To deliver your orders through verified logistic partners.

d. With Legal or Regulatory Authorities

  • If required by law, court order, or to comply with legal processes or audits.

e. With Service Providers

  • Hosting, analytics, security, customer service, and IT support vendors working on our behalf under confidentiality agreements.


5. Data Retention

We retain your personal and prescription data only as long as necessary for:

  • Legal and compliance purposes

  • Fulfillment of purchases

  • Customer service and order tracking

After the retention period ends, we permanently delete or anonymize your data.


6. Cookies and Tracking Technologies

We use cookies, tracking pixels, and browser storage to:

  • Maintain login sessions

  • Understand visitor behavior via analytics

  • Offer personalized product suggestions

  • Improve site performance

You can manage cookie settings via your browser. Blocking cookies may affect the functionality of some features.


7. Your Rights and Choices

Depending on your location (e.g., under GDPR, DPDP Bill - India, or CCPA), you may have the right to:

  • Access a copy of the data we hold about you

  • Correct inaccurate or outdated information

  • Request data deletion ("right to be forgotten")

  • Restrict or object to certain types of data processing

  • Withdraw consent at any time

  • Lodge a complaint with your data protection authority

To exercise your rights, email: onlinesolutionsrx@gmail.com.


8. Data Security

We take technical, administrative, and organizational measures to safeguard your data:

  • SSL encryption for secure data transmission

  • Tokenized and encrypted payment processing

  • Two-factor authentication for admin access

  • Regular vulnerability assessments

  • Data access is limited to trained personnel only

Despite our efforts, no system is 100% secure. Users are encouraged to protect their login credentials and report suspicious activity.


9. Children's Privacy

Our website is not intended for use by children under 18. We do not knowingly collect or process data from minors. If you are a parent or guardian and believe your child has provided us with personal data, contact us immediately for removal.


10. International Users

If you are accessing our site from outside +1, be aware that your data may be transferred to and stored in servers located in +1. By using our services, you consent to this data transfer.


11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, business practices, or technology.
Last Updated On: 12-4-2025
All changes will be posted on this page and take effect immediately unless stated otherwise.


12. Contact Us

If you have questions or concerns about this Privacy Policy or how your data is handled, please contact us:

Email: onlinesolutionsrx@gmail.com
Phone: 7076667713
Office Address: Hazratganj, Lucknow, Uttar Pradesh India